Provide advanced, independent troubleshooting and functional support for assigned cloud-based ZOLL products. Collaborate cross-functionally to resolve multi-product issues, contribute and maintain knowledge-base articles (KCS), analyze case trends, and propose preventative initiatives to improve customer satisfaction.

The Technical Product Support Specialist II manages complex technical inquiries for ZOLL products, providing advanced troubleshooting, collaboration across teams, and contributing to knowledge base improvements.

The Deployment Engineer installs, configures, and trains customers on ZOLL products, supports the sales team, and contributes to knowledge bases.