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The Technical Product Support Specialist II manages complex technical inquiries for ZOLL products, providing advanced troubleshooting, collaboration across teams, and contributing to knowledge base improvements.

Lead cloud and SRE initiatives: design, automate, and operate AWS-based SaaS platforms using IaC and CI/CD. Drive platform reliability, observability, security/compliance, and DevOps best practices while mentoring teams and participating in incident management and root-cause analysis.

The Director of Sales Training leads global sales training and capability development, ensuring the sales organization excels in customer engagement and performance through strategic partnerships and effective training programs.

The Deployment Engineer installs, configures, and trains customers on ZOLL products, supports the sales team, and contributes to knowledge bases.

Provide advanced, independent troubleshooting and functional support for assigned cloud-based ZOLL products. Collaborate cross-functionally to resolve multi-product issues, contribute and maintain knowledge-base articles (KCS), analyze case trends, and propose preventative initiatives to improve customer satisfaction.