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Lead pre-sales technical engagement for Ping Identity's IAM solutions: deliver demos, POCs, RfX responses, and workshops; act as technical advisor; collaborate with sales and post-sales teams; mentor junior engineers; provide product feedback; travel 15-40% as needed.

Lead a regional Sales Engineering organization to drive technical engagement, strategic account support, talent development, and operational excellence. Align sales engineering strategy with revenue goals, partner with cross-functional leaders, own escalation for critical deals, set standards for demos/POCs/RFx, and use KPIs and dashboards to improve execution. Travel 25%–50% as needed.

Lead product and solution marketing to define category vision, positioning, and GTM for enterprise identity. Drive market intelligence, launch excellence, revenue acceleration, sales enablement, partner GTM, and build a scalable PMM team aligned with CEO, Product, and Sales.

Lead complex, cross-functional transformation initiatives from scope through delivery. Define requirements, manage timelines, risks, and stakeholders, drive alignment across business and technology, and improve processes and tools to achieve scalable operational outcomes.

Manage and advise high-spend global enterprise accounts as a Senior Technical Account Manager. Drive multi-product identity and access strategies, optimize delivery frameworks, mentor peers, lead efficiency programs, support AI tool development, and represent the company with executive stakeholders to ensure operational readiness and customer success.

Lead regional channel and alliance strategy across the Americas, building and managing system integrator, reseller, and technology partnerships. Drive partner performance, enablement, co-selling, joint GTM initiatives, negotiate agreements, and lead a regional alliances team while aligning cross-functionally to scale enterprise identity and access management solutions.

Provide escalated technical support for Ping Identity products on a shifted follow-the-sun schedule. Troubleshoot customer issues, manage case escalations and queue during weekend shifts, reproduce problems, collaborate with Engineering/SRE/Product teams, handle phone/alert responses, and document bugs and remediation while following ISO27001/9001 and security incident processes.

Serve as primary technical liaison for enterprise customers, delivering best-practice recommendations, onboarding, upgrades, training, escalations, and cross-functional coordination to ensure successful adoption and retention of Ping Identity solutions.