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Lead escalation, review, investigation, and disposition of transaction and third-party screening alerts. Assess sanctions, AML, anti-bribery, PEP, and adverse media risks; optimize screening controls and workflows; perform second-line reviews; partner with technology, legal, operations and business stakeholders; track metrics; deliver training; support audits and regulatory examinations.

Manage the customer lifecycle across onboarding, training, adoption, engagement, and renewal support. Drive platform usage, retention, value realization, and account growth through proactive engagement plans and analytics. Maintain Salesforce account profiles, deliver product training, identify client needs, share feedback with Product teams, and serve as a trusted advisor to senior stakeholders. Track outreach using CRM and cadence tools while supporting strategic accounts and client satisfaction.

Design, build, and maintain SOAR playbooks and automated incident-response workflows; integrate security, IT, and cloud systems; deploy cloud security infrastructure via IaC; apply AI/LLM tools to security automation; collaborate with SOC, detection engineering, and IR teams; measure and report automation performance and ROI to leadership.

The role involves driving product strategy for data infrastructure, leading cross-functional teams, and implementing MLOps practices for data engineering solutions.

Lead Product Operations drives operational excellence across a ~$100M software portfolio: designing operating cadences, release governance, and performance frameworks (ACV, ARR, NRR, churn); aligning Product, Engineering, Commercial, and Customer Success; leading desktop-to-SaaS transformation efforts; integrating customer feedback; enabling go-to-market execution; and scaling AI/advanced analytics to inform product investment and drive growth.