The role involves generating and managing sales opportunities for HVAC products, achieving sales targets, building client relationships, and analyzing market trends to improve profitability.

Provide Level 1 technical and operational support for MasterMind applications and related service platforms. Monitor system performance, respond to incidents, troubleshoot application/device/connectivity issues, coordinate with technicians/vendors, escalate as needed, document activity, follow procedures, and deliver high-quality customer service in a 24/7 overnight operations environment.