Support ITIL-based infrastructure processes including change control in ServiceNow, attend Change Advisory Board meetings, update and test documentation, assist disaster recovery planning, and help with major incident and problem management activities while collaborating with cross-functional teams.

Coordinate and monitor individualized care plans for members with complex needs, manage authorizations and transitions of care, educate members and caregivers, document care activities, and liaise among members, families, and providers to ensure quality, cost-effective services.