Top Tech Jobs & Startup Jobs in Denver & Boulder, CO

Handle inbound cancellation calls and outbound payment-failure calls to retain customers, provide proactive support, identify upsell/retention opportunities, evangelize Aura's mission, and consult on identity/privacy/security best practices to maintain high customer satisfaction.

Leads workforce management strategy for a 180-person customer support operation. Owns forecasting, capacity planning, scheduling, real-time management, KPIs, budgeting, WFM and telephony systems, vendor relationships, reporting, and operational improvements. Manages a four-person WFM team and partners with Customer Experience, Operations, Finance, and senior leadership to improve staffing efficiency, scalability, service levels, and customer experience through technology, automation, and AI.

The Senior Software Engineer will develop a new Managed Service Provider solution for mobile security, focusing on feature development and complex projects, guiding initiatives from design to deployment.

Manage and close leads within the Managed Service Provider (MSP) channel, build and maintain partner relationships, provide product training and enablement, collaborate cross-functionally to drive growth and retention, and serve as a subject-matter expert on Aura's digital safety products.

Lead architecture and build Aura's AI Intelligence Platform, unifying data and enabling AI agents to reason over sensitive information. Own end-to-end initiatives, prioritize security and privacy, design scalable distributed systems on AWS using Python and TypeScript, and set engineering best practices while mentoring engineers without direct reports.

Handle inbound cancellation and sales calls to retain and enroll customers, make outbound retention/payment-recovery calls, consult customers on digital-safety best practices, meet monthly quotas, master product knowledge, and collaborate to improve sales processes.

Remote, entry-level upsell sales role contacting existing Aura customers to recommend product upgrades and add-ons. Make daily outbound calls, consult on personalized digital safety solutions, meet monthly revenue/upsell targets, collaborate with the team, and stay informed on cybersecurity trends to act as a trusted advisor.

Individual contributor responsible for building and managing a high-performing channel distribution network across a multi-state territory to drive bookings and revenue. Recruit, onboard, and enable partners (including via a MetLife partnership), develop joint business plans, deliver product presentations and demos, monitor partner performance, resolve sales conflicts, and execute territory sales strategies to meet and exceed targets.