Provide onsite and remote IT support for office and manufacturing employees, including device configuration, Microsoft 365 and Teams support, ITSM incident management, asset management, factory systems, shop-floor devices, and production-critical operations. Perform startup readiness checks, support planned shutdowns and deployments, troubleshoot network and operating-system issues, and coordinate with regional and global IT teams. The role includes regular and occasional site visits and rotating early-shift coverage.