Manages client-specific strategies to retain existing business and drive account growth. Reviews market research, competition, and customer attitudes; advises development teams on requirements and product features; communicates account strategies to executives; aligns plans with corporate growth objectives; collaborates on pricing, positioning, and packaging; evaluates program results; and recommends strategic changes. Supervises employees, including hiring, training, work assignment, performance management, and problem resolution.

Assist in coordinating and directing facilities operations including scheduling, budgeting, vendor/customer relations, compliance, inspections, inventory, staff supervision, and implementation of policies. Participate in planning, contracts, and process improvements; maintain safety and regulatory compliance. Program includes an eight-week on-site MIT training with required relocation if local placement unavailable.

Manage terminal operations including scheduling, supervising service personnel, conducting quality audits, maintaining inventories, ensuring regulatory compliance (FLSA, OSHA, ADA), budgeting and forecasting, contract coordination, customer liaison, and promoting services. Responsible for safety, financial reporting, staff training and HR activities. Some travel required.