Handle end-to-end shipping insurance claims via phone, email, and live chat. Manage incoming claims, communicate with customers and carriers (UPS, FedEx), process documentation, research online, and support general customer inquiries while maintaining organized records.

Leads end-to-end financial services claims operations, overseeing workflow, staffing, service levels, quality, compliance, risk controls, and customer outcomes. Manages geographically dispersed leaders and claims teams, develops talent, handles escalations, partners with clients and internal stakeholders, and drives process improvements. Uses operational reporting and trend analysis to improve performance while evaluating automation, AI, and digital tools within regulatory and data-protection requirements.

Senior commercial leader responsible for sourcing, shaping, negotiating, and closing net-new Financial Services partnerships. Owns full deal lifecycle from target identification and executive outreach through solution design, commercial structuring, negotiation, contracting, and close, partnering with Finance, Legal, Product, Operations and LOB leaders. Builds pipeline in Salesforce, drives cross-functional execution, and delivers measurable revenue and EBITDA from multiyear client agreements.