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Manages corporate travel operations and leads Travel Consultants, Team Leads, and Associate Managers. Responsibilities include coaching, training, performance management, client issue resolution, itinerary and quality reviews, KPI and SLA oversight, reporting, payroll support, recruiting, process improvement, and ensuring effective use of travel systems and booking tools.

Provides high-touch travel management for VIP clients, including complex domestic and international airline, hotel, car, and rail bookings through Sabre. Handles itinerary changes, quotes, ticketing, airline coordination, travel regulations, client communications, queue management, and issue resolution while meeting productivity and service KPIs. Maintains expertise in travel policies, codes, preferred vendors, and government travel requirements.

Manage corporate domestic and complex international travel arrangements through phone and email. Book and issue airline, hotel, car, and train reservations using Sabre, provide quotes, handle itinerary changes, apply travel regulations, resolve traveler issues, maintain booking accuracy, meet productivity KPIs, and deliver responsive customer service while coordinating with airlines, vendors, and internal teams.

Manage domestic and international travel arrangements for corporate and government clients through phone and email. Use Sabre to book and issue airline, hotel, car, and rail reservations; handle itinerary changes, quotes, ticketing, queues, airline coordination, and travel regulations. Provide expert customer service, resolve traveler issues, meet productivity KPIs, maintain confidentiality, and work evening, overnight, weekend, and holiday shifts. The role requires U.S. citizenship and successful government clearance screening.

Participate in a 12-week training program to become a Government Travel Consultant. Learn GDS and Sabre booking processes, travel regulations, geography, and government travel policies. After training, assist clients by phone and email, book and issue air, hotel, car, and rail reservations, manage itinerary changes, resolve problems, maintain booking accuracy, meet productivity KPIs, and provide professional customer service.