Provides high-touch technical support to enterprise clients through phone, chat, community portals, and escalations. Troubleshoots complex issues involving access management, connections, reporting, and syndication; documents solutions using KCS practices; and leverages AI and automation to improve efficiency. The role manages support queues and KPIs, collaborates across teams, supports onboarding, develops product expertise, and provides feedback to Product and Engineering.

Deliver live onboarding and sales training for Inside Sales and APAC teams. Partner with sales leaders to identify skill gaps, analyze Gong call data, and develop localized coaching, playbooks, and micro-learning content. Track onboarding milestones, certification, and ramp time while collaborating with Product, Marketing, and Revenue Operations. Apply AI and modern enablement tools to improve training workflows and seller performance. This is an autonomous individual contributor role requiring strong sales enablement experience and executive presence.