Support field metrology issue resolution, coordinate factory-to-field technology transfer, develop training and collateral, work with R&D on product definition, risk assessment, modeling, and process characterization, and manage project schedules to ensure timely delivery.

Manage worldwide operational health for handler and server platform technical support: own L1-L4 escalation governance, drive TSE utilization and self-sufficiency, lead hiring and certification, co-manage supplier relationships, apply AI-assisted tooling to scale the bench, engage executives and customers, and support multi-region field operations with ~25-30% travel.