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Reposted 2 Days Ago
Remote
USA
Mid level
Mid level
Information Technology
The IVR Test Engineer will ensure thorough testing of a large-scale IVR application, mentor the QA team, identify automation needs, and enhance documentation practices.
Top Skills: CyaraEjbJavaJmeterJsfJspJunitSeleniumServletsTest AutomationTomcat
2 Days Ago
Remote
USA
78K-78K
Junior
78K-78K
Junior
Information Technology
The Customer Experience Analyst will analyze IVR systems, making recommendations to improve customer experience for Mandarin-speaking clients through data analysis and optimization techniques.
Top Skills: Avoke BrowserContact Center SoftwareIvr
2 Days Ago
Remote
USA
Senior level
Senior level
Information Technology
The Senior Solution Architect will represent PTP's CX services, work with clients on requirements, architect solutions, and collaborate with teams to provide effective customer solutions.
Top Skills: Contact Center InfrastructureIvrMrcpSisrSrgsVoicexml
Reposted 6 Days Ago
Remote
USA
Senior level
Senior level
Information Technology
The Account Executive will prospect for new accounts, build relationships, drive revenue, and provide CX thought leadership to clients.
Top Skills: Contact Center ImplementationsCustomer Experience SolutionsIvr Self-Service Implementations
15 Days Ago
Remote
USA
Mid level
Mid level
Information Technology
The Google Cloud Engineer will develop CX solutions, manage GCP applications, execute queries, and troubleshoot systems. Requires strong GCP experience and technical skills.
Top Skills: BashC++DockerGitGoogle Cloud PlatformGoogle Kubernetes EngineJavaScriptJenkinsMySQLNode.jsPostgres SqlPythonTerraformUnix
Reposted 15 Days Ago
Remote
USA
Junior
Junior
Information Technology
The Genesys Developer will facilitate sessions with customers, define requirements, develop solutions, and mentor team members while collaborating with Project Managers.
Top Skills: .NetC#Genesys
Reposted 15 Days Ago
Remote
USA
Senior level
Senior level
Information Technology
The Account Executive is responsible for driving revenue by prospecting new accounts, building relationships, and managing client proposals. Key tasks include developing a sales pipeline, tracking metrics, and delivering customer solutions.
Top Skills: Genesys Contact CenterSalesforce Service Cloud
Reposted 15 Days Ago
Remote
USA
Senior level
Senior level
Information Technology
The Senior Genesys Architect will design and deliver customer experience solutions, lead a team in implementation, define requirements, and mentor technical staff.
Top Skills: .NetAdo.NetAsp.NetC#EjbGenesys DesktopGenesys EservicesGenesys Interaction RecordingGenesys IwdGenesys ReportingGenesys RoutingGenesys Rules SystemGenesys Sip ServerGenesys Voice PortalGenesys Workforce ManagementJ2EeJavaJsfJspPbx To Genesys Sip MigrationServlets
Reposted 15 Days Ago
Remote
USA
Expert/Leader
Expert/Leader
Information Technology
The Engagement Manager leads CX solutions projects, builds client relationships, manages delivery teams, and oversees strategies for successful implementation.
Top Skills: Contact Center ImplementationsCustomer Experience SolutionsIt Consulting
18 Days Ago
Remote
USA
Expert/Leader
Expert/Leader
Information Technology
The CX Business Architect designs and delivers customer experience solutions, providing strategic leadership and managing client projects while fostering client relationships.
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