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Lead technical delivery and governance for enterprise ServiceNow implementations, providing architecture, standards, training, risk escalation, stakeholder communication, and client advisory. Drive solution design for CSM and ITSM, mentor engineers, and ensure successful implementation across large-scale engagements.

This role involves delivering cyber security training, creating course materials, and assessing student performance in both in-person and virtual settings.

Manage a portfolio of customer accounts across the full lifecycle: onboarding, adoption, health monitoring, renewals, and expansion. Act as primary contact, coordinate cross-functional support, produce reports and reviews, gather feedback, and use tools like Salesforce and Power BI to drive retention and growth.

Lead and manage a presales engineering team focused on hybrid infrastructure solutions. Coach and mentor staff, partner with account teams to support sales cycles, refine proposals and demos, monitor pipeline and KPIs, contribute to go-to-market initiatives, and collaborate cross-functionally to drive deal velocity and customer outcomes.

Provide executive-level ServiceNow architectural leadership across transformation programs: assess business outcomes, design high-level architectures and roadmaps, build trusted advisor relationships, drive sales and billable advisory services, create SOWs and ROI/TTV analyses, mentor teams, and present strategic recommendations to executive stakeholders.

Lead advisory engagements to design and govern ServiceNow CMDB/ITOM/CSDM architectures. Assess customer environments, recommend roadmaps, guide CSDM adoption, support sales discovery, mentor consulting teams, and deliver executive-level recommendations to improve data quality, automation, and platform scalability.

The Principal Solutions Executive is responsible for selling cybersecurity services in education, managing sales lifecycle, strategic planning, and relationship building.

The Consulting Enterprise Strategist guides educational organizations through digital transformation by aligning IT strategies with institutional goals, engaging with executive leaders, and designing multi-practice solutions.

Design, implement, and support enterprise physical security systems (video surveillance, access control, sensors, IoT). Consult with clients, develop technical architectures, configure and test systems, troubleshoot hardware/software, manage projects, run design workshops, and support sales and delivery. Travel 25-50% and perform hands-on installations and network-integrated solutions.

The Principal Consulting Engineer designs, deploys, and optimizes private cloud infrastructures, ensuring solutions meet customer approval and providing technical leadership.