Leads application development from intake through production, overseeing developers, architects, and quality personnel. Owns Agile and Scrum execution, facilitates ceremonies, manages delivery timelines and budgets, removes impediments, mitigates risks, and ensures development standards and code quality. Partners with Product Owners and stakeholders on priorities, backlog readiness, and delivery expectations. Provides team leadership, coaching, hiring support, performance management, mentoring, and customer collaboration while promoting continuous improvement, security, and privacy.

Leads a customer support team by overseeing daily call center operations, monitoring performance and SLAs, managing escalations, developing training, analyzing reporting, and improving workflows. Acts as a subject matter expert on RouteOne products, mentors employees, identifies technology needs, supports cross-functional issue resolution, and participates in an on-call rotation for critical business operations issues.

Own the product lifecycle from planning through launch and ongoing enhancements. Prioritize and manage the product backlog, write requirements and user stories, drive release planning, and coordinate Scrum development teams. Research automotive financing customer needs, define solutions, ensure acceptance criteria, support product roadmaps, and communicate with stakeholders. The role also collaborates with legal, security, sales, marketing, and UX teams and requires occasional customer-site travel.