Provide front-line technical support to students via phone, chat, email, and social media. Troubleshoot online classroom access, browser and application issues, document resolutions, escalate when needed, and meet first-contact resolution metrics while working assigned shifts in a high-volume virtual call center.

The Curriculum Developer I supports course development and enhancement while collaborating with stakeholders and managing projects under supervision to ensure quality and alignment with educational standards.

Develop, configure, and customize Dynamics 365 CRM solutions using .NET, Web APIs (OData v4), and SQL Server. Collaborate with users to gather requirements, write documentation, test and support SaaS-hosted web applications, troubleshoot issues, and identify opportunities for scalability and improvement.