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Own strategic customer relationships, account plans, adoption, retention, renewals, and expansion across complex healthcare and government accounts. Lead executive stakeholder meetings, business reviews, escalations, and cross-functional initiatives. Use customer and platform data to identify risks, improve workflows, demonstrate measurable value, and advocate for customer needs. Serve as a trusted resource to peers while driving customer outcomes and team effectiveness.

Designs and maintains scalable data architecture, warehouses, ETL/ELT pipelines, and data platforms. Responsibilities include ensuring data quality, integrity, governance, accessibility, reliability, and performance; supporting customer onboarding and analytics tools; contributing to architecture and engineering best practices; troubleshooting complex data issues; and participating in on-call rotations. The role collaborates with engineering, product, solutions, business intelligence, and other cross-functional teams in healthcare and social care data environments.