Own retention and revenue growth for a large, multi-market portfolio of single-location accounts via remote, scalable communication. Build segmentation, cadences, tooling, and playbooks; run proactive selling motions (cross-sell, category expansion, adoption campaigns); partner with marketing and field operations to surface market-level insights; establish reporting and operating cadence; and grow the function from individual contributor into a managed team.

Lead daily warehouse operations including picking, packing, routing, dispatch, and P&L management. Manage and develop warehouse associates and drivers, enforce SOPs and safety, handle customer issues, analyze KPIs, and collaborate cross-functionally to drive operational and financial improvements.