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The Senior Account Manager manages a portfolio of high-spend enterprise accounts, focusing on client retention, upsell opportunities, and measurable business outcomes utilizing ZoomInfo's data solutions.

Lead design and ownership of ZoomInfo's PLG measurement system, define KPIs and leading indicators, analyze end-to-end customer journeys, diagnose growth issues, and influence product investments. Build AI-native, automated analytics workflows, reporting, and monitoring while partnering cross-functionally to prioritize experiments and scale insights that drive adoption, retention, monetization, and expansion.

Lead product analytics efforts to define KPIs, build measurement frameworks, analyze customer behavior, and generate insights that influence product and engineering decisions. Partner with Product, Engineering, and Data teams to design event tracking, run experiments, quantify opportunity sizes, and communicate recommendations through clear narratives and visualizations to drive product adoption, retention, and business outcomes.

Lead and scale Integrations, Workflows/Orchestration, and Data Management engineering teams (~40 engineers) to deliver connectors, orchestration, and data quality at scale. Set roadmap, architecture, and SLAs; drive platform modernization, observability, compliance (GDPR/CCPA), vendor strategy, and cross-functional enablement to ensure reliable data delivery into customer systems.

Lead full‑stack development and ownership of ZoomInfo's Mesh AI platform: build React frontends, backend APIs, cloud infrastructure, LLM integrations, orchestration workflows, developer SDKs, respond to incidents, ensure quality, and mentor engineers.

As a Senior Machine Learning Engineer at ZoomInfo, you will enhance core datasets through ML/NLP solutions, manage entity resolution tasks, and drive cross-functional impact by mentoring teams and collaborating on ML KPIs.