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Lead large enterprise security deployments, provide microsegmentation and Zero Trust design guidance, support platform configuration and integrations, resolve technical issues with Support and Engineering, advise customers on product updates, and deliver training. The role requires extensive customer-facing security experience, cloud platform knowledge, networking and operating system expertise, and familiarity with microsegmentation, EDR, or network security products.

Own strategic customer relationships throughout the lifecycle, serving as the main technical contact and driving adoption, value realization, retention, renewals, and expansion. Lead onboarding, training, workshops, business reviews, usage analysis, and technical escalations. Partner with Sales, Product, and Engineering to support deployments, resolve issues, surface customer feedback, and identify upsell opportunities for a cybersecurity microsegmentation solution.

The Principal Product Manager will lead product strategy and development for Akamai's Public Sector cloud products, ensuring compliance and collaborating with stakeholders.

Own the cloud network security product roadmap, define strategy and priorities, and drive product-market fit through customer engagement and proof-of-concept conversion. Lead enterprise buyer and field-team relationships, translate customer needs into engineering requirements, manage trade-offs, and shape go-to-market positioning with product marketing. Advocate for cloud investments across data center, Kubernetes, and platform capabilities.

Provide strategic legal counsel on global network and infrastructure commercial transactions. Draft, review, and negotiate data center leases, colocation, bandwidth/connectivity, peering, hardware/software and cloud procurement agreements. Identify transaction risks, develop contract templates and playbooks, manage supplier relationships, support dispute resolution, and advise senior stakeholders on contracting strategy and risk management for Akamai's global platform.

Lead design, implementation, and automation of Akamai's global network. Build and maintain IP/BGP routing, data center CLOS fabrics, and overlay technologies (VxLAN/EVPN). Create/manage configuration templates with Python, Ansible, and Jinja2. Troubleshoot complex multi-vendor environments and collaborate cross-functionally on data models and requirements.

Lead reliability and performance efforts for distributed metadata systems: tune and optimize systems, develop monitoring and automation, manage rollouts, troubleshoot incidents, run simulations and analytics, and support database/configuration management to improve global network stability and capacity.