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The Technical Account Manager II will oversee customer engagements, providing guidance on product use, resolving technical issues, and ensuring satisfaction. Responsibilities include deployment support, performance monitoring, and customer training while building strong relationships to drive success.

Provide strategic legal counsel on global network and infrastructure commercial transactions. Draft, review, and negotiate data center leases, colocation, bandwidth/connectivity, peering, hardware/software and cloud procurement agreements. Identify transaction risks, develop contract templates and playbooks, manage supplier relationships, support dispute resolution, and advise senior stakeholders on contracting strategy and risk management for Akamai's global platform.

Lead pre-sales technical engagements for public sector customers: design and demonstrate Akamai CDN, security, and cloud solutions; manage technical proposals, run demos and POCs, track account activity, and present solutions to stakeholders.

Lead design, implementation, and automation of Akamai's global network. Build and maintain IP/BGP routing, data center CLOS fabrics, and overlay technologies (VxLAN/EVPN). Create/manage configuration templates with Python, Ansible, and Jinja2. Troubleshoot complex multi-vendor environments and collaborate cross-functionally on data models and requirements.

Manage the full renewal lifecycle for public sector accounts—quoting, negotiating, and closing contracts. Maintain renewal forecasting in CRM, build stakeholder relationships, identify upsell/cross-sell opportunities, monitor engagement to mitigate churn, and collaborate on process improvements.

Drive regional channel growth by identifying, developing, and closing business with partners and Fortune 500 customers. Build and manage sales pipeline and forecasts, align partners with field teams, deliver joint value propositions via meetings and events, enable partners through training and marketing, and collaborate with sales engineers to execute consultative engagements.

Ensure reliability, scalability, and usability of network infrastructure for Akamai Connected Cloud. Define requirements and SLOs, build automation and CI/CD pipelines, collaborate with dev/QA to improve code and stability, troubleshoot complex network issues (on-call), and mentor teammates while driving architectural standards.

Serve as a technical partner-facing presales engineer: build trusted partner relationships, enable partners to resell and support Akamai products, support channel sales to grow revenue, create customized sales resources and use cases, present technical solutions, and represent partner needs across product, marketing, services, and support.

Lead and grow a regional pre-sales solutions engineering team to drive security-focused demos, POCs, and revenue. Set strategy, manage performance, build capabilities, develop analytics, and partner cross-functionally to ensure customer success and product adoption.

Lead product strategy and roadmap for GPU instances, clusters, and AI infrastructure. Manage full product lifecycle, build business and technical models, drive go-to-market and partner integrations, translate AI/HPC workload needs into specifications, and oversee GPU infrastructure operations and lifecycle decisions.