Provides Tier 1–2 technical support for onsite and remote users across multiple locations. Troubleshoots hardware, software, network, Wi-Fi, VoIP, and connectivity issues; configures and maintains computers and peripherals; performs software installations, updates, patching, and IT asset lifecycle management. The role also supports infrastructure reliability, maintains documentation and service records, and provides responsive end-user assistance. Travel of up to 25% may be required.