Owns end-to-end solution architecture for standard client engagements, from discovery and requirements gathering through delivery handoff and launch. Creates business and solution documentation, validates feasibility and costs, coordinates cross-functional dependencies, supports RFPs and pre-sales, builds demos and proposals, manages scope and risks, and translates client feedback into product roadmap direction. The role serves as the connective link between Sales, Product, Delivery, and technical teams.

Owns end-to-end solution architecture for client loyalty engagements, from discovery and requirements definition through delivery handoff and launch. Creates solution documentation, validates feasibility and costs, coordinates cross-functional dependencies, supports pre-sales activities, manages scope and risks, and translates client feedback into product roadmap input. Partners with Sales, Product, Delivery, data, software, customer success, and strategy teams.