Manages relationships and business plans for enterprise logistics customers, focusing on account profitability, growth, retention, pricing, forecasting, and service delivery. Responsibilities include resolving client issues, negotiating contracts, leading business reviews, analyzing account data, developing corrective actions and SOPs, coordinating internal stakeholders, presenting performance reports, and mentoring peers. Requires supply chain or logistics account management experience and familiarity with enterprise supply chain technologies.

Manage strategic enterprise customer relationships, serving as the primary client advocate and developing account plans for growth, profitability, and satisfaction. Lead business reviews, revenue forecasting, pricing and contract negotiations, solution development, and cross-functional collaboration. Analyze performance data and scorecards to drive improvements and identify growth opportunities. The role requires extensive supply chain or logistics industry experience, strong communication and presentation skills, and travel of up to 50%.