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Lead and grow strategic, regulated-vertical customer accounts for Twilio's messaging, voice, and email services. Develop and execute account strategies, drive revenue and gross profit, run consultative sales cycles, maintain accurate pipeline and forecasts in Salesforce, and collaborate cross-functionally with product, finance, support, and operations to identify expansion opportunities.

Lead technical vision and architecture for Twilio's conversational AI platform, driving ML/AI Ops, LLM architectures, RAG and agentic systems, inference optimization, contextual engineering, and mentorship while transitioning research into production-grade, compliant, scalable systems.

Design, build, test, and maintain scalable software systems; collaborate with cross-functional teams; write high-quality code with automated tests; participate in code reviews and incident response; contribute to product and architectural decisions.

Lead development and execution of CEO external communications and thought leadership. Ghostwrite long-form pieces, manage media relations and pitches, grow CEO LinkedIn presence, and collaborate cross-functionally to align executive messaging with company strategy and key milestones.

The Machine Learning Engineer will develop and maintain scalable ML systems, collaborate across teams, and innovate solutions for real-time applications to enhance customer experiences.

Design, build, test, and maintain scalable software systems. Collaborate with cross-functional teams, participate in code reviews, write tests and documentation, troubleshoot production issues, and contribute to product and architecture decisions.

The role involves building and managing scalable distributed systems for Twilio's email platform, mentoring junior members, and improving system performance and security.

The role involves designing, building, and optimizing a data platform, collaborating with cross-functional teams, and ensuring data quality and security.

Drive partner onboarding, manage partner communications and support escalations, maintain program documentation, collaborate cross-functionally on enablement and marketing, execute partner events and webinars, identify operational improvements, and manage project plans to enhance partner experience and program impact.

As a Fullstack Software Engineer, you'll design, build and own the onboarding experience for Twilio's Stytch identity product, creating secure integration solutions for developers and enhancing customer authentication.