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Lead and manage a team of Customer Success Managers in delivering a digital-first, metrics-driven customer success program, focused on adoption and retention.

Lead IT strategy and digital transformation for SugarCRM's enterprise systems and operations. Optimize applications and enhance collaboration while fostering a high-performing IT team.

Lead the architectural strategy for transforming SugarCRM's platform from a monolithic to a cloud-native, microservices architecture, while ensuring business continuity and managing technical debt.

The Customer Success Manager will manage key mid-market accounts, focusing on customer relationship management, account ownership, and driving growth through renewals and upselling, while collaborating across teams to enhance customer experience.

This role involves developing analytical models, creating dashboards, translating financial data into insights, and collaborating with various teams to drive decision-making and performance monitoring.

You will partner with go-to-market leaders for revenue forecasting, build financial models, track KPIs, and provide insights in a fast-paced SaaS environment.

The Operations Analyst will build reporting infrastructures, identify operational trends, and lead improvement programs to enhance support operations and customer experience.

Lead go-to-market strategies for AI powered SugarCRM products, develop buyer personas, create product messaging, and analyze market dynamics. Manage sales enablement tools and provide competitive intelligence.

As Sr. Manager of Revenue Operations, you'll lead a team, optimize sales processes, analyze data for insights, forecast sales, and ensure cross-functional collaboration.