Top Tech Jobs & Startup Jobs in Denver & Boulder, CO

Lead the Executive Office customer experience team handling complex executive, legal, and regulatory escalations. Set complaint-management strategy, develop senior specialists, improve resolution standards, monitor performance and complaint trends, identify root causes, and partner with Compliance, Legal, Product, and CX leadership on systemic improvements. Ensure customer outcomes, operational effectiveness, and regulatory requirements are balanced while improving tools, processes, knowledge, and automation.

Analyze short-term staffing performance across a 1–90-day horizon. Identify forecast variances, performance gaps, and operational inefficiencies; develop reports and models; recommend staffing adjustments; support real-time planning during critical events; and improve workforce planning processes through automation and scalable decision-making.

Owns knowledge management, content governance, and operational readiness across multiple functions. Leads SOPs, runbooks, launch readiness, go/no-go decisions, risk mitigation, stakeholder alignment, support preparation, metrics analysis, and continuous improvement. Establishes scalable content standards and coaches colleagues while using AI to solve complex knowledge and workflow problems.

Investigate bank and credit card fraud involving transactions, identity theft, account takeover, wire transfers, payment fraud, and check fraud. Analyze financial records, identify suspicious patterns, conduct interviews, gather evidence, and collaborate with Compliance, Risk, Legal, and Operations. Apply FCRA and other regulatory requirements, document findings, resolve cases, communicate with customers, and maintain confidentiality while supporting fraud prevention and compliance.

Supports compliance operations for Robinhood Asset Management’s investment advisory business. Responsibilities include implementing regulatory policies, validating supervision and controls, resolving complaints and client inquiries, identifying risks, building compliance workflows, testing books and records, establishing information barriers, and addressing conflicts of interest. The role collaborates across teams to support compliant product launches and improve customer-facing advisory services.

Lead security incident responses, build and maintain detection engineering frameworks across cloud and Kubernetes environments, and architect AI-driven Autonomic Security Operations capabilities. The role involves analyzing multi-language codebases, identifying vulnerabilities, tuning detection pipelines, developing SOAR playbooks, communicating with executives during high-pressure incidents, and participating in a weekly on-call rotation.

Leads red team operations, penetration testing, threat modeling, and adversarial simulations across applications, infrastructure, corporate, and physical environments. Develops security-testing tools, partners with detection and response teams, communicates and remediates findings, leads related incidents, and mentors offensive security engineers. The role requires advanced knowledge of cloud, containers, defensive evasion, identity security, network protocols, and MITRE ATT&CK, along with Python, Go, and JavaScript proficiency.

Lead firm-commitment underwriting operations and retail new-issue distribution, ensuring compliance with FINRA rules across deal lifecycle. Supervise due diligence, pricing, allocation, settlement, WSPs, and reporting while partnering with Compliance, Finance, and Trading Operations. Advise on underwriting operations technology and maintain supervisory controls.

Lead and execute red team exercises and penetration tests across applications, infrastructure, and physical environments. Mentor teammates, develop automation tools, partner with detection/response teams, prioritize and drive remediation, and conduct adversarial simulations to improve detection and incident readiness.