Top Tech Jobs & Startup Jobs in Denver & Boulder, CO

Conduct complex AML investigations across cryptocurrency, brokerage, and fiat transactions; analyze blockchain fund flows using Chainalysis, TRM, or similar tools; assess customer risk; draft regulatory Suspicious Activity Reports; manage investigations through closure; and identify monitoring trends, control gaps, and process improvements supporting BSA/AML compliance.

Provide real-time support to customer experience agents across chat, email, and phone. Apply policies and escalation playbooks, resolve straightforward cases, issue authorized credits and refunds, de-escalate tense situations, route complex issues to supervisors, document interactions, and identify recurring questions or process gaps. The role offers progressive responsibility for more complex escalations and is unlicensed.

Manages daily margin calls, margin sellouts, account risk, intraday alerts, reconciliations, escalations, interest rates, and operational testing. Communicates with customers, supports critical incidents and on-call coverage, maintains SOPs, and partners with clearing, product, compliance, international, and engineering teams to improve processes, automation, and regulatory compliance.

Provides high-touch customer support through chat, email, and phone, helping users navigate financial topics, products, and platform tools. Resolves inquiries using independent judgment, communicates complex information clearly, and identifies service improvements based on customer feedback and interaction trends. The role requires developing financial services expertise, adapting to coaching, working in a fast-paced environment, and supporting a 24/7 service model.

Lead firm-commitment underwriting operations and retail new-issue distribution, ensuring compliance with FINRA rules across deal lifecycle. Supervise due diligence, pricing, allocation, settlement, WSPs, and reporting while partnering with Compliance, Finance, and Trading Operations. Advise on underwriting operations technology and maintain supervisory controls.

Provides customer support through chat, email, and phone while building financial services expertise and completing FINRA licensing. Delivers empathetic, product-focused assistance, resolves customer concerns, identifies service improvements, and represents the customer voice. Participates in a 26-week training and proficiency program to become a registered representative. The role requires schedule flexibility, including potential evening and weekend shifts, with regular in-person office attendance.

Lead and execute incident response, build and tune global detection pipelines for cloud and Kubernetes, architect AI-native Autonomic Security Operations, analyze multi-language code for vulnerabilities, mentor engineers, and participate in on-call rotations.

Lead and execute red team exercises and penetration tests across applications, infrastructure, and physical environments. Mentor teammates, develop automation tools, partner with detection/response teams, prioritize and drive remediation, and conduct adversarial simulations to improve detection and incident readiness.

Lead development and operationalization of compliance framework for a new investment advisory offering. Own testing, surveillance, audits, risk assessments, regulatory responses, and policy implementation. Partner cross-functionally to build workflows, books-and-records controls, information barriers, and conflict-of-interest safeguards while promoting a fiduciary, client-first compliance culture pre-launch and post-launch.

Investigate and resolve high-visibility, escalated customer cases for executive, regulatory, or public channels. Collaborate with Compliance, Legal, and leadership, perform root-cause analysis, de-escalate sensitive situations, and manage social media and public-platform incidents to protect customer experience and brand.