Top Tech Jobs & Startup Jobs in Denver & Boulder, CO

Investigate fraud alerts by analyzing transactional and behavioral signals, documenting evidence-based decisions, managing case volumes, escalating higher-risk cases, and identifying fraud trends. The role collaborates with product, engineering, legal, compliance, vendors, and financial crime teams to reduce customer impact and improve processes. It requires in-person attendance at least three days weekly in Denver or Westlake and includes specified hourly shifts.

Provides high-touch customer support through phone, email, and chat, helping users navigate financial products and platform features. Resolves inquiries independently, explains complex topics clearly, defuses customer concerns, and identifies trends to improve service. The role develops expertise in financial services and requires adaptability, multitasking, strong communication, and availability for a 24/7 shift model.

Reviews customer complaints to determine regulatory filing requirements under FINRA rules, performs quality assurance, prepares regulatory reports, analyzes complaint trends, builds controls and metrics, and improves compliance procedures. The role also trains contractors, drafts standard operating procedures, maps workflows, escalates high-risk cases, and supports senior management reporting and cross-functional compliance initiatives.

Investigate suspected fraud alerts end to end, determine fraud outcomes, identify emerging trends through data analysis, document case rationales, refer cases to relevant teams, and occasionally communicate with customers. The intern will use critical thinking, pattern detection, and analytical skills to protect customers and reduce fraud exposure.

Investigate and resolve high-visibility, escalated customer cases for executive, regulatory, or public channels. Collaborate with Compliance, Legal, and leadership, perform root-cause analysis, de-escalate sensitive situations, and manage social media and public-platform incidents to protect customer experience and brand.

Provide advanced customer support for options and margin issues, resolve escalations, develop subject-matter expertise in derivatives, collaborate with Product/Compliance/Engineering, contribute to knowledge bases and process improvements, and support Event Contracts after obtaining Series 3.

Provides advanced customer support for options, margin, and event-contract trading issues. Resolves escalated cases, de-escalates customers, analyzes customer insights, improves support processes, contributes to knowledge and training content, and collaborates with Product, Compliance, and Engineering. Requires financial-services customer experience, active trading or trade-desk experience, Series 7 and 63 licenses, and familiarity with CRM tools.

Provides overnight customer support for complex options trading, margin, and event contract issues. Resolves escalated cases, explains trading products, identifies customer trends, and collaborates with Product, Compliance, and Engineering teams. The role also contributes to knowledge bases, training, onboarding, process improvements, and customer experience initiatives while maintaining regulatory compliance. Series 3 licensure enables event contract support.

Provides real-time support to customer experience agents across chat, email, and phone. Resolves escalated customer cases using documented policies and playbooks, issues authorized credits and refunds, recognizes when to involve supervisors, documents interactions, and identifies recurring questions or process gaps. The role emphasizes empathetic de-escalation, clear communication, and teaching agents to handle similar issues independently.

Provides advanced customer support for options, margin, and event-contract trading issues. Resolves escalated concerns, de-escalates customers, analyzes trends, contributes to knowledge bases and training, and collaborates with Product, Compliance, and Engineering teams to improve customer experience and platform functionality. Requires active Series 7 and 63 licenses, with Series 3 required within 120 days. The role includes overnight remote shifts after onboarding and supports active traders.