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As a Technical Support Specialist at Thunderbird, you will manage technical support tickets, troubleshoot email and configuration issues, and assist users through various support channels. You'll engage with users, document recurring issues, and contribute to improving support practices based on user feedback.

The Technical Support Specialist provides technical assistance to users, managing support tickets, troubleshooting issues, and improving user experience through documentation and feedback. They work with support teams to resolve issues related to Thunderbird's subscription products, utilizing empathy and strong communication skills.

Lead and unify Mozilla's global editorial vision across platforms, curating impactful stories and collaborating across teams to shape narratives about technology's future.

The Staff Data Scientist will own the analytical strategy for Firefox, driving data-informed decisions through measurement frameworks, experiments, and user growth analysis, while mentoring other data scientists.

The Staff Data Scientist will lead analytical strategies for Firefox, focusing on product growth, measurement frameworks, and mentoring data scientists while guiding data-driven decisions.