Own the technical narrative for Kong's AI connectivity products, become a hands-on product expert, create technical content (white papers, demos, battlecards), enable sales and field teams, shape AI roadmap with market insights, drive category creation and integrated demand-gen campaigns, and monitor competitive landscape to support positioning and wins.

As a Staff Technical Customer Success Manager, you will coach customers, manage a portfolio, drive effective outcomes, and collaborate with sales and product teams to leverage Kong's API solutions.

Lead end-to-end design of developer-facing products, champion customer needs, drive cross-functional alignment, own design quality and systems, mentor junior designers, and use research and data to improve product and business metrics.