Leads complex enterprise technical support investigations across production and pre-production environments. Troubleshoots API Gateway, AI Gateway, cloud, authentication, and containerization issues; produces knowledge articles, executive summaries, and root-cause analyses. Partners with engineering, product, customer-facing teams, and leadership to improve product stability and customer experience. Mentors support engineers, manages escalations, and drives cross-functional technical projects for high-value enterprise customers.

Drive commercial sales growth by prospecting, managing the full sales cycle, closing new business, retaining customers, and expanding existing accounts. Build executive relationships, deliver tailored product demonstrations, forecast pipeline activity in CRM systems, and collaborate with product, marketing, and customer success teams. Represent Kong at industry events while providing market and customer feedback to support product and go-to-market strategies.

Embed with business teams to design and build AI-powered tools, automations, and workflows; coach and enable staff; create reusable solutions, documentation, adoption metrics, and governance; mentor junior members and translate AI developments into practical enterprise applications.