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Build and deploy production-grade agentic AI workflows for Fan Ops and Marketplace Ops, including issue triage, response drafting, dispute resolution, risk scoring, and SLA monitoring. Integrate internal and external data systems, create usable interfaces and retrieval tools, coach nontechnical operators, and own deployment, monitoring, iteration, and impact measurement. The role also evaluates emerging LLM tools and establishes AI-embedded engineering practices across Operations.