Provides technical support to customers by diagnosing software, hardware, and service issues, resolving escalations, interpreting REST API requests and responses, and identifying root causes. Collaborates with engineering and internal teams to deliver solutions, supports e-commerce shipping and tracking customers, and communicates effectively with audiences of varying technical expertise.

Provides technical support for EasyPost’s GlobalShip enterprise shipping solution. Responsibilities include client configuration, troubleshooting, customer follow-up, minor software and database adjustments, software testing and deployment, issue escalation, and coordination with support and integration teams. The role requires managing multiple support issues, communicating effectively with customers and internal teams, and adapting to new technologies. Travel is required occasionally, and the position may be remote or hybrid.

Provides broad corporate legal counsel, supporting governance, board matters, M&A, SEC filings, entity management, equity plans, commercial contracts, product launches, disputes, intellectual property, and compliance. Partners with Sales, Product, Finance, executives, and outside counsel to manage risk, negotiate agreements, improve legal processes, and support company growth. Requires strong judgment, communication, negotiation, organizational skills, and meaningful in-house technology-company experience.