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Manage Customer Success operations by optimizing processes, analyzing data for insights, and providing tools for team efficiency in a SaaS environment.

Lead messaging, positioning, and go-to-market for core AI-native security products. Drive product launches, sales enablement, demand generation content, customer research, and analyst/customer-facing evangelism to accelerate pipeline and revenue.

The Sales Development Representative will initiate contact with potential clients, identify needs, and qualify leads, aiming to meet sales targets while collaborating within a sales team.

Lead integrated marketing campaign planning and execution, coordinate cross-functional teams, and create scalable campaign toolkits. Drive AI-enabled campaign frameworks, enable regional activation, automate reporting, track performance and readiness, and standardize messaging and demand plans across regions to optimize pipeline and go-to-market goals.

Lead and grow a Customer Success team to drive adoption, retention, renewals, and expansion for enterprise SaaS customers. Implement scalable processes, use data and AI tools to improve customer health and outcomes, handle escalations with product and engineering, and meet quota through coaching, hiring, and operational discipline. Manage mid-market and tech-touch accounts and champion AI-enabled workflows.

Own and operate Abnormal AI's core Salesforce platform: administer users, security, data access, and org configuration; build declarative and code-based solutions (Apex, LWC, Visualforce, Flows); manage integrations and AppExchange packages; run release and sandbox strategy; monitor platform health and ensure compliance with SOC2, ISO 27001, GDPR, and FedRAMP requirements.

Act as primary technical advisor in enterprise SLED sales cycles: run technical discovery, lead architecture-level conversations, deliver demos, own Proof of Value outcomes, and drive customer satisfaction for email and identity-focused security solutions.

Manage a large portfolio (500-600) through digital-first programs to drive SaaS adoption, retention, and growth. Design and execute digital campaigns, monitor customer health and usage data, deliver digital QBRs/webinars, partner with renewals and product teams, and build scalable playbooks and automation.

Serve as primary customer liaison to drive onboarding, adoption, retention, and expansion. Build executive relationships, deliver QBRs, monitor health, resolve escalations, coordinate cross-functional teams, and promote product adoption and roadmap alignment.

Serve as primary customer liaison to drive onboarding, adoption, and retention for enterprise SaaS clients. Build executive relationships, deliver QBRs, monitor health, resolve escalations, promote product adoption, and coordinate cross-functional teams to execute success plans and communicate product roadmap.