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The Senior Client Success Manager ensures client success post-sale, manages client relationships, develops success plans, and drives renewals and expansion within client accounts.

Lead and manage customer onboarding and implementations of Cordial's platform. Drive project timelines, stakeholder communication, documentation, cross-functional collaboration, and AI feature adoption while ensuring high client satisfaction and scalable implementation practices.

Own executive relationships for a portfolio of large enterprise accounts, set long-term account strategy, manage and develop one CSM, drive renewals and expansion, coordinate cross-functionally with Solutions/Product/Engineering, lead escalations, and incorporate AI-enabled marketing capabilities to grow net revenue retention.

The Strategic Sales Director will drive new business by developing strategies, engaging senior decision-makers, and closing complex SaaS deals, achieving sales targets and managing a pipeline.

The Principal Sales Engineer will act as a technical advisor, conducting demos, addressing client requirements, and supporting the sales team to enhance sales processes.

Lead engineering by defining technical roadmaps, setting code quality standards, mentoring engineers, driving architectural improvements and technical debt resolution, collaborating with Product and Design, making technology decisions, ensuring timely delivery of scalable, high-performance systems, and participating in hiring and onboarding.