Serve as the primary technical contact and advocate for a named portfolio of Braze customers. Own integrations, troubleshooting, escalations, and technical relationship management; collaborate with Customer Success, Recurring Services, and partners to drive adoption, reduce risk, identify trends, and deliver Technical Business Reviews and Centers of Excellence.

The Senior AI Success Manager at Braze drives customer success for AI use cases, collaborates with teams, manages executive relationships, and analyzes results to communicate value.