Leads JumpCloud’s global post-sale organization of 100+ across Customer Success, Technical Support, Professional Services, and Account Management. Owns retention, NRR, NPS, CSAT, onboarding, expansion, operational scaling, and AI-first automation. Partners with Product and Engineering to convert customer feedback into roadmap improvements, manages five direct reports, and presents metrics to executive leadership and the board. Requires significant SaaS leadership experience across SMB, Commercial, and Enterprise segments, global team management, analytical rigor, and approximately 30% domestic and international travel.

Sell JumpCloud’s Cloud Directory Platform to enterprise customers with 2,000+ employees. Responsibilities include territory planning, strategic prospecting, full-cycle sales, C-suite engagement, product demonstrations, value-based selling, negotiation, contract execution, cross-functional collaboration, CRM management, and sales forecasting. The role requires consistently exceeding seven-figure quotas and managing 6–12 month enterprise SaaS sales cycles.