Top Tech Jobs & Startup Jobs in Denver & Boulder, CO

Owns the technical relationship with strategic enterprise customers, driving Dynatrace adoption, platform health, architecture guidance, success planning, consumption, and business value. Leads executive reviews, escalations, support-case resolution, product enhancement advocacy, change-window support, and customer events. Coordinates cross-functional teams, manages risks, supports high-impact production changes, and provides planned after-hours coverage for critical business milestones.

Provides ticket-based technical support for Dynatrace Digital Experience products. Responsibilities include triaging requests, configuring Dynatrace, creating synthetic monitoring scripts, analyzing performance and availability data, conducting root cause analysis, performing customer health checks, delivering technical training, documenting solutions, and supporting internal enablement. The role requires web and mobile technology knowledge, querying skills, data analysis, customer communication, and at least annual travel for a team meeting.

Leads a team of technical product experts delivering Dynatrace configuration, consultation, and ticket-based support to customers and internal teams. Manages daily operations, ticket intake, triage, routing, escalations, capacity, and delivery quality. Coaches team members, develops technical specialization, improves processes, monitors performance, and reports on service trends and customer satisfaction. Collaborates with leadership and stakeholders to ensure scalable, consistent, high-quality customer experiences.

Own the full sales cycle for commercial opportunities in the UK, including prospecting, account targeting, discovery, solution positioning, demonstrations, evaluations, negotiations, and closing. Develop territory go-to-market plans, build relationships with IT and business stakeholders, expand existing customer accounts, manage pipeline and forecasting in Salesforce, and consistently achieve or exceed quota for Dynatrace SaaS solutions.

Develop low-level, high-performance instrumentation within CICS and z/OS using HLASM. Design production features for mission-critical mainframe environments, diagnose complex system behavior through dumps and traces, analyze performance bottlenecks, and collaborate with an experienced engineering team. The role requires deep z/OS and CICS internals expertise, systems programming knowledge, and proficiency with JCL, SDSF, and USS.