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Serve as strategic and technical owner for a book of ClickUp accounts: lead onboarding, drive adoption and AI/automation enablement, map and optimize workflows, monitor account health, deliver measurable ROI, and partner cross-functionally to support renewals, expansions, and product feedback.

Design, build, and operate AI-native automations and integrations across GTM systems (Salesforce, NetSuite, iPaaS). Develop LLM-powered agents, MCP integrations, and reusable automation patterns; own lifecycle, reliability, observability, and stakeholder collaboration for quote-to-cash and revenue workflows.

The Senior Technical Account Manager oversees customer relationships, driving engagement, onboarding, AI enablement, and business outcomes using ClickUp's platform.

Sell ClickUp to SMB accounts (10-100 employees) across LATAM: convert free trials and leads into paying customers, manage renewals, upgrades, and expansions, deliver demos via web conferencing, collaborate with Growth/Marketing, and support product and customer questions to hit sales targets.

Lead design of collaboration workflows using AI-driven research and prototyping. Create wireframes, high-fidelity UI prototypes, and animated interactions; run usability testing and user research; automate handoffs to engineering; collaborate with PMs, engineers, and researchers to define product strategy and iterate on designs.

The Senior Product Manager at ClickUp will own the vision, roadmap, and delivery of a product area, prototype ideas using AI tools, and collaborate with cross-functional teams while leveraging data to improve outcomes.

Serve as a technical partner to Sales and Success to deliver demos, build PoVs, create reports/dashboards, respond to RFPs, design AI-driven workflow automations and integrations, and support enterprise customers with up to 50% travel and periodic onsite engagement in Chicago or Dallas markets.

Own and drive the architecture and roadmap of ClickUp's data platform. Build scalable, reliable data pipelines and AI/ML infrastructure using AWS serverless, Snowflake, dbt, and Terraform. Lead cross-team technical initiatives, optimize cloud costs, establish engineering standards (observability, testing, CI/CD), mentor senior engineers, and influence org-wide architecture decisions.

Build and ship backend product features powering AI-driven user experiences: design APIs and services, implement agent-driven logic (context retrieval, action execution, conversation management), ensure reliability and observability, collaborate with AI engineers and product teams, diagnose performance bottlenecks, and contribute to architecture and rollout decisions.

The Senior Technical Account Manager will manage customer relationships, oversee onboarding processes, drive AI utilization, optimize workflows, and ensure customer success in leveraging ClickUp's platform.