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The Principal Customer Success Manager ensures strategic customers achieve maximum value from Fullstory's products, overseeing a portfolio, driving product adoption, and collaborating with internal teams to enhance customer experience and growth.

This role involves business development, client engagement, and generating new customer contracts in the Strategic Enterprise space, requiring 5+ years of experience selling SaaS products.

Lead and manage a team of 5-7 enterprise Account Executives to close complex, multi-product SaaS deals. Participate in sales cycles to align with executives, set performance metrics, drive forecasting rigor, and improve team productivity. Collaborate cross-functionally with product, marketing, and customer support to scale revenue and operational excellence.

The role involves driving growth for Fullstory's Enterprise accounts by managing business development, client relationships, and utilizing AI tools for sales operations. Candidates should have a record of success in SaaS sales and quota attainment.

The Senior Technical Support Specialist assists customers with technical issues, advocates for product improvements, manages support queues, and contributes to project initiatives with a focus on enhancing customer experience.