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Leads product marketing strategy and execution for Calendly products, including AI capabilities. Responsibilities include customer and market analysis, product positioning and messaging, go-to-market planning, launch execution, cross-functional coordination, executive communication, campaign measurement, and adoption improvement. The role also requires using AI tools and building reusable AI workflows to improve product marketing efficiency and quality.

Build and operate scalable, accessible, high-performance web experiences for Calendly’s marketing website and Help Center. Own projects from technical design through deployment and iteration, develop frontend architecture and CMS integrations, improve SEO, AEO, accessibility, Core Web Vitals, and reliability, and collaborate with Marketing, Content, SEO, Design, Product, and Engineering. Provide technical leadership through testing, code reviews, documentation, mentorship, and architectural improvements.

Own the strategy, roadmap, and outcomes for Calendly’s intelligent customer experience, including AI support quality, automated issue resolution, human escalations, measurement, and observability. Partner across Product, Engineering, AI/Data, Growth, Monetization, Trust & Safety, Support, and Content Operations to improve resolution rates, customer satisfaction, and supportability. Establish company-wide standards, use customer and support data to prioritize investments, and translate recurring issues into product and engineering improvements.

Design, build, and extend Calendly's infrastructure platform; develop cloud-native tools and APIs (primarily in Go) using Kubernetes patterns; guide application development, mentor teams, ensure reliability and observability, and participate in on-call rotation.