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Own the strategy, roadmap, and outcomes for Calendly’s intelligent customer experience, including AI support quality, automated issue resolution, human escalations, measurement, and observability. Partner across Product, Engineering, AI/Data, Growth, Monetization, Trust & Safety, Support, and Content Operations to improve resolution rates, customer satisfaction, and supportability. Establish company-wide standards, use customer and support data to prioritize investments, and translate recurring issues into product and engineering improvements.

As a Full Stack Engineer III at Calendly, you'll develop features, scale the platform, and mentor team members while using various technologies.

Design, build, and extend Calendly's infrastructure platform; develop cloud-native tools and APIs (primarily in Go) using Kubernetes patterns; guide application development, mentor teams, ensure reliability and observability, and participate in on-call rotation.

Build and ship full‑stack growth experiments end-to-end to improve acquisition, activation, engagement, and monetization. Collaborate with product, design, and analytics, analyze experiment results, iterate quickly, and contribute to experimentation platform and growth infrastructure while balancing speed, quality, and long-term maintainability.