Design, develop, deploy, and maintain secure, scalable Java and Spring Boot services for a multi-tenant ecommerce SaaS platform. Build REST APIs, optimize MySQL data access, operate AWS workloads, and support CI/CD, observability, testing, and production troubleshooting. Contribute to architecture and technical decisions, mentor engineers, use AI-assisted development tools responsibly, and help maintain PCI DSS compliance.

Provides Level 1 technical support for a SaaS platform through phone and email. Troubleshoots product issues, guides customers, documents resolutions, escalates complex cases, and collaborates with internal teams. The role also provides onsite support at industry events approximately twice annually. This is a fully remote U.S. position with a Monday–Friday, 10:00 AM–7:00 PM ET schedule.

Design, build, deploy, and maintain secure, scalable Java and Spring Boot services for a multi-tenant ecommerce SaaS platform. Develop REST APIs, optimize MySQL databases, operate AWS workloads, and support CI/CD, observability, testing, and production systems. Contribute to architecture and technical decisions, mentor engineers, troubleshoot issues, and participate in on-call support while ensuring PCI DSS compliance and responsible use of AI-assisted development tools.