Provide Level 2 support for enterprise IAM platforms in a 24x7 operations environment. Troubleshoot authentication, SSO, provisioning, and identity governance issues; manage access lifecycle, respond to alerts, maintain runbooks, support audits, and participate in shift rotations.

Assess and document the client's Active Directory and Azure/Entra ID environments, run PowerShell and tooling-based data collection, identify configuration and operational gaps, prioritize risks, and provide remediation recommendations, resource/skill estimates, and budget inputs for domain consolidation and identity infrastructure improvements.