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Perform manual testing for IAM workflows on the IBM Verify platform, validating SSO, MFA, OAuth/SAML/OpenID Connect, RBAC and identity provider integrations. Create and execute functional, regression, and integration tests across web and API layers, document defects with reproduction steps, support test data/environments, participate in Agile ceremonies, and gradually contribute to API/UI test automation.

Provide L2 support for IBM Verify and IAM services in a 24/7 shift environment. Troubleshoot authentication (SSO, MFA), SAML/OAuth issues, provisioning, federation, and lifecycle processes. Monitor systems, manage incidents, perform root cause analysis, maintain runbooks/KB, collaborate with engineering, and communicate in English and Spanish.

Lead design, implement, and optimize SailPoint ISC identity governance solutions. Architect Identity/Access Profiles, configure transforms and null checks, integrate with HRIS/AD/cloud systems, monitor platform performance, troubleshoot issues, and mentor deployment teams to ensure secure, compliant identity lifecycles.

Lead the design, configuration, integration, and deployment of SailPoint Identity Security Cloud solutions, ensuring effective identity governance and implementation in enterprise settings.

Serve as liaison to internal and external clients to define and support Auth0 strategy. Lead Auth0 platform configuration (Universal Login, Actions, Rules, Hooks), MFA and attack protection, design API integrations and identity federation, and integrate Auth0 with SaaS, internal, and customer-facing applications while partnering with engineering teams.