Provide Level 2 escalation support for TAC, troubleshoot and maintain servers, SAN, VMware, Azure, Office365, Exchange, firewalls, VPN, MFA, storage, backup/replication, VoIP, wireless, and perform on-site equipment installations while maintaining documentation and customer communication.

Provide advanced second-level IT support including workstation, AD, Microsoft 365, VPN, TCP/IP, virtual server triage, basic Azure and OS support. Act as escalation for L1 analysts, follow SOPs, perform root cause analysis, scripted application support, and improve triage procedures.