Provides first- and second-level technical support, troubleshooting, incident resolution, documentation, and client communication for IT environments. Collaborates with engineering teams, account managers, vendors, and client IT departments to diagnose and resolve issues across networking, servers, collaboration systems, virtualization, and storage. Participates in on-call rotations, MACD activities, special projects, and ongoing technical training.

Manages the full sales lifecycle for assigned customers, including business development, account growth, customer satisfaction, presentations, opportunity qualification, relationship building, negotiation, and closing sales. The role sells IT services, products, and consulting solutions while developing an understanding of customer technology needs. Travel may be required, and a valid driver’s license and vehicle insurance are necessary.

Manages the full sales lifecycle for assigned customers, including business development, relationship management, presentations, opportunity qualification, upselling, and closing sales. The role requires understanding customers’ business and technology needs, maintaining customer satisfaction, collaborating with partners, and identifying new prospects. Experience selling IT services, products, managed services, or consulting is required, along with strong communication, organization, negotiation, leadership, and time-management skills.