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Provide sellers with coordination, support, and navigation for sales processes and customer issues. Facilitate escalations, coordinate with Customer Care and Partner Care, assist with service calls, pricing, agreements, and internal tools (Salesforce, SAP, Anaplan, Power BI). Streamline inquiries, guide on product substitutions, concessions, portals, form submissions, and complaint processes to reduce seller administrative time and improve customer outcomes.

Provide sales teams with coordination, guidance, and support to resolve customer delivery issues, technical escalations, pricing/agreement navigation, and internal tool/process inquiries (Salesforce, SAP, Anaplan, Power BI). Streamline seller access to resources and collaborate with Customer Care and partners to expedite complex cases.

Provide guidance and operational support to sellers by coordinating with Customer Care and internal teams to resolve delivery, service, quality, and technical escalations; assist with product substitutions, concessions, portal and Salesforce issues, pricing/order navigation, and use tools like Salesforce, Anaplan, Power BI, and SAP to streamline sales processes.

Provide administrative and technical support to sellers by coordinating with Customer Care, Partner Care, and internal teams; assist with escalations, order/process navigation, pricing, and internal tools like Salesforce, Anaplan, Power BI, and SAP to expedite customer resolutions and streamline seller workflows.

Provide sellers with coordination, support, and navigation for sales-related issues. Expedite customer delivery issues, service calls, tech escalations, quality/LCS problems; guide on product substitutions, concessions, portals, advanced order notifications, CustomerFirst complaints, and Salesforce. Support pricing, agreements, and internal tools like Anaplan, Power BI, and SAP to streamline seller access to processes and resources.

Provide sales sellers with coordination, support, and navigation across internal teams and tools to resolve delivery, service, quality, pricing, and Salesforce/ERP-related issues, streamlining seller time and customer outcomes.

Provide sales teams with coordination, support, and navigation for customer issues, order/process escalations, pricing/agreement help, and internal tools (Salesforce, SAP, Anaplan, Power BI) to streamline seller interactions and resolve complex sales-related problems.

Provide guidance and coordination to sellers by resolving sales-related issues, navigating internal tools/processes (Salesforce, SAP, Anaplan, Power BI), and collaborating with Customer Care, Partner Care, and tech support to expedite customer deliverables.

Provide sellers with guidance and coordination to resolve sales-related issues, expedite customer delivery and service matters, support navigation of internal tools (Salesforce, SAP, Anaplan, Power BI), and streamline processes for concessions, pricing, and escalations.

The Business Manager for Connected Manufacturing leads growth and operations of the software portfolio, manages a global team, develops strategies, drives innovation, and owns the global P&L while prioritizing resources for achieving business goals.