Manages a portfolio of payment-services accounts, serving as the strategic client contact. Responsibilities include account maintenance and growth, profitability, client satisfaction, contract renewals, performance analysis, client education, presentations, recommendations, and escalation management. The role requires strong negotiation, project management, financial analysis, problem-solving, communication, and customer relationship skills. Travel is required 30–40% annually, with a hybrid schedule involving at least three in-office days per week.

Lead architecture, design, and governance for enterprise payment and digital transaction platforms. Define standards, cloud-native and API-first solutions, ensure resiliency, high availability, performance and secure integrations with vendors and payment networks. Evaluate emerging tech, mentor engineers, and influence enterprise technology roadmaps and best practices.