Supports EPC partners using Palmetto’s renewable-energy financing products by managing portal queues, resolving transaction blockers, providing partner coaching, and handling support requests. The role collaborates with regional Relationship Managers, builds partner relationships, analyzes interaction trends, supports pipeline reviews, and contributes to process and product improvements that increase partner engagement and customer experience.

Manage partner support and financial product processing for small/medium EPCs. Handle ticketing, chat, and portal queues; coach partners and sales reps; collaborate with Relationship Managers to surface insights, improve processes, and drive regional engagement and partner experience.