Serves as the primary customer contact in the Express Service Department. Greets customers, documents vehicle concerns, prepares repair orders, explains maintenance recommendations, coordinates with technicians, communicates service updates, reviews completed work, processes vehicle delivery, and maintains accurate customer and warranty records while meeting productivity and satisfaction goals.

Serves as the dealership’s first point of contact by greeting customers, directing calls, scheduling appointments, maintaining customer records, and providing clerical support. The role maintains an organized reception area, answers basic inquiries, and collaborates with sales, service, and administrative teams to deliver a positive customer experience. Full-time availability Monday through Saturday is required, with Sundays off.

Sells Volkswagen vehicles while meeting dealership sales, gross profit, volume, and customer satisfaction goals. Responsibilities include prospecting, assessing customer needs, demonstrating and delivering vehicles, negotiating sales, following up with customers, maintaining product and automotive industry knowledge, and coordinating with service and body shop departments. The role requires meeting sales quotas, building lasting customer relationships, attending training, and complying with applicable laws and dealership safety policies.