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Perform project-based migrations moving creators onto Kit: import CSVs, rebuild forms/landing pages, recreate automations, plan deliverability and warm-up, communicate with creators, manage multiple concurrent migration projects, and follow migration SOPs.

Serve as a strategic, high-touch customer success manager for top creator accounts. Own a portfolio of high-value creators, drive retention and expansion through proactive email strategy, product adoption, data-driven tests, and cross-functional collaboration. Act as a trusted advisor, build account plans, surface creator insights to Product/Marketing, and scale success playbooks.

Lead strategic, high-touch success for 50-75 high-value creator accounts. Build relationships, drive retention and expansion, optimize email strategy, increase product adoption, run tests, surface customer insights, and collaborate cross-functionally to improve creator outcomes and Kit's roadmap.

Own intake, scoping, sprint scheduling, and execution for the Brand Studio. Triage requests, run sprint planning, remove blockers, improve capacity-planning systems (using no-code/AI tools), and enforce scope and deadlines to increase team output in a remote async environment.

Manage intake, scoping, scheduling, and sprint execution for the Brand Studio. Maintain capacity planning, remove blockers, communicate scope and tradeoffs across stakeholders, and iteratively improve internal planning tools using no-code and AI-assisted approaches.