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Investigates, evaluates, negotiates, and resolves moderately complex automobile liability and physical damage claims. Responsibilities include coverage analysis, liability assessment, evidence gathering, damage and financial evaluations, payment approvals, subrogation review, claim documentation, and coordination with underwriting and special investigation units. The role may also involve total-loss settlements, vehicle inspections, repair monitoring, direct repair shop oversight, and rental expense approval. Work is primarily remote, with occasional travel and possible in-person inspections.

Handles intermediate to complex Michigan PIP claims by evaluating coverage, investigating losses, assessing damages and benefits, authorizing payments, negotiating settlements, and managing attorney-represented and MCCA claims. The role requires applying Michigan insurance and no-fault laws, documenting claim activity, coordinating with medical providers and internal teams, identifying recovery opportunities, and ensuring regulatory and company compliance.

Design and implement leader enablement systems that translate employee listening into clear action plans, provide tiered coaching and facilitation, monitor adoption and plan quality, build reusable playbooks and job aids, and partner with Organizational Intelligence and Culture teams to sustain accountability and change.

Manage the annual corporate and operational audit plan, including risk assessments, control testing, audit execution, findings, reporting, and recommendations. Supervise and develop professional auditors, review workpapers, coordinate with external auditors, support special projects, and advise management on control improvements and regulatory compliance. Maintain audit methodologies, budgets, timelines, and status reporting while promoting a strong corporate control environment across a multi-state organization.

Handles complex Michigan Personal Injury Protection claims from assignment through resolution. Responsibilities include coverage analysis, investigations, damage and loss valuation, benefit and payment determinations, negotiation, sub-claim creation, subrogation review, documentation, and referrals to specialized units. The specialist works with insureds, attorneys, medical providers, and insurers, applies Michigan no-fault laws, and may conduct inspections or travel outside the assigned territory.

Sell life, health, annuity, membership, and financial services products through consultative sales and relationship development. Generate leads via calls, referrals, networking, mailings, websites, and seminars; prepare proposals, close sales, meet production goals, and follow compliance and documentation procedures. Provide customer service, maintain product and licensing knowledge, collaborate with branch, underwriting, and brokerage teams, and support cross-selling and member retention. The role is primarily branch-based with limited community-event travel.

Manages homeowners insurance claims from assignment through closure. Responsibilities include contacting insureds, investigating losses, analyzing policy coverage and state law, evaluating damages and claim value, reviewing estimates, negotiating settlements, approving payments, identifying recovery opportunities, documenting claim files, and referring complex matters to appropriate units. The role is primarily remote, with occasional travel and potential in-person inspections or meetings.

Manage Michigan PIP claims from intake to resolution: investigate facts, perform coverage analysis, evaluate damages, negotiate settlements, approve payments, document files, refer to other units, and handle MCCA and attorney-represented cases.